Warranty Policy
Sadelco warrants all new instruments against defects in material and workmanship for a period of twelve months after shipment. The warranty period for refurbished or serviced instruments is 90 days. Sadelco will repair or replace any assembly or component (except batteries) found to be defective under normal use during this period. Sadelco’s obligation under this warranty is limited solely to repairing any instrument which, in Sadelco’s opinion, proves to be defective within the scope of the warranty when returned to the factory. Transportation to the factory is to be prepaid by the purchaser. Return transportation via UPS surface will be provided by Sadelco. Should the customer request an alternate shipping method, the customer will be solely responsible for any charges in excess of UPS surface rates.
This warranty does not apply to any products repaired or altered by any persons not authorized by Sadelco, or not in accordance with instructions furnished by Sadelco. If the instrument is defective as a result of misuse, improper repair, or abnormal conditions of operation, the warranty will become void. In doubtful cases, we will contact the purchaser for non-warranty repair authorization. Please notify us if an estimate is required.
Sadelco assumes no responsibility for its products being used in a hazardous manner either alone or in conjunction with other equipment. Sadelco assumes no liability for secondary damages and, in any event, Sadelco’s liability for breach of warranty under any contract or otherwise shall not exceed the purchase price of the specific product shipped and against which a claim is made.
An RMA number is not required to return warranty or non-warranty repairs to Sadelco. Sadelco assumes no liability for any product in transit to Sadelco. Please make sure to include a description of the problem or symptom along with your company name, address, telephone, fax, email, and contact person.
For Warranty or Service fill out Service Form and return with meter to Sadelco.
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